Job Description
Join the Rhythm of the Night. Sunset Hospitality Solutions is seeking a dedicated and enthusiastic Evening Part-Time Customer Service Representative to join our dynamic team in the heart of Miami. If you thrive in a fast-paced environment and enjoy providing exceptional support during the evening hours, we want to hear from you.
As a key member of our night operations, you will be the bridge between our clients and our services. We pride ourselves on our inclusive culture and offer a flexible schedule that allows you to maintain a healthy work-life balance while earning a competitive income.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls and emails with patience and professionalism.
- Issue Resolution: Troubleshoot customer concerns and provide effective solutions to ensure satisfaction.
- Order Processing: Accurately process and track orders to ensure timely delivery.
- Shift Handovers: Collaborate with morning shift teams to ensure seamless continuity of operations.
- Data Entry: Maintain accurate records of customer interactions and transaction history.
- Support Operations: Assist in maintaining a positive and organized work environment.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service experience is a plus but not mandatory.
- Availability: Must be available to work evenings (3:00 PM - 11:30 PM).
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficiency with computer systems and standard office software.
- Reliability: Must be punctual and dependable.