Job Description
Are you a night owl looking for a rewarding career? Horizon Logistics & Support is currently seeking dedicated Evening Customer Service Representatives to join our dynamic team in El Paso, TX. We offer a competitive wage, flexible scheduling, and a supportive work environment.
In this role, you will be the face of our brand during our peak evening hours. You will handle a high volume of customer inquiries, ensuring every client feels valued and resolved. If you have excellent communication skills and want to work in a role that offers stability and growth, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Flexible Schedule: Evening shifts allow for a great work-life balance.
- Modern Equipment: Work with the latest technology to streamline your workflow.
Don't miss this opportunity to advance your career in customer service. Apply today to become a part of the Horizon team.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails during evening shifts.
- Resolve customer inquiries, complaints, and issues efficiently while maintaining a positive tone.
- Accurately document all customer interactions and transactions in the CRM system.
- Process orders, returns, and exchanges according to company policies.
- Collaborate with the day-shift team to ensure seamless continuity of service.
- Identify and escalate complex issues to the shift supervisor when necessary.
- Maintain a clean and organized workspace.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center environments preferred.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently with minimal supervision during evening hours.
- Problem-solving mindset with a focus on customer satisfaction.
- Reliable transportation (required for shift coverage).