Job Description
Join our dynamic team immediately! Apex Solutions is seeking a passionate Part-Time Customer Specialist to deliver exceptional service to our growing client base. This urgent opening requires immediate availability and offers flexible scheduling with competitive compensation. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you!
Responsibilities
- Handle 30+ daily customer inquiries via phone, email, and chat
- Resolve billing and technical issues with empathy and efficiency
- Document all interactions in CRM system with 99% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Identify upsell opportunities during customer interactions
- Maintain 95% customer satisfaction score
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts (evenings/weekends required)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent
- Valid US work authorization