Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Louisville! We're seeking energetic professionals to deliver exceptional support while enjoying the flexibility of part-time work and the convenience of weekly pay. Perfect for students, parents, or anyone seeking supplemental income with a reputable local employer.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet weekly performance metrics for customer satisfaction
- Process orders and service requests accurately
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal and written communication skills
- Ability to navigate multiple software systems
- Strong problem-solving and time management abilities
- Positive attitude and patience with diverse customers
- Reliable transportation to our downtown location
- Availability for 20-25 hours/week including weekends