Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist in Charlotte! We're seeking enthusiastic individuals who thrive in fast-paced environments and value financial flexibility with weekly pay. This role offers 20-25 hours per week with competitive hourly rates and opportunities for growth. Enjoy a modern workspace in Uptown Charlotte and become part of a company that invests in its people.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, account, and service issues efficiently using our CRM system
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet weekly performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work independently and adapt to changing priorities
- Reliable transportation to our Uptown Charlotte location
- Flexible availability including evenings and weekends