Job Description
Join Coastal Connect Solutions as a Part-Time Customer Service Specialist and become the voice of our thriving Virginia Beach community! We're urgently seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling. Perfect for students, parents, or professionals seeking work-life balance. No nights or weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using our CRM platform
- Collaborate with team members to escalate complex issues
- Maintain detailed records of customer interactions
- Contribute to process improvement initiatives
- Meet weekly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Atlantic Avenue location