Job Description
Join our dynamic team in San Diego! Pacific Coast Solutions is urgently hiring part-time Customer Service Specialists to deliver exceptional client experiences. This is a fantastic opportunity to join a forward-thinking company with flexible scheduling and competitive compensation. No weekends required!
As a key member of our support team, you'll be the first point of contact for our valued clients, resolving inquiries with professionalism and efficiency. We offer comprehensive training, a collaborative work environment, and growth opportunities for motivated individuals. Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and accuracy
- Resolve billing issues, product questions, and technical support requests
- Document interactions and maintain detailed case records in CRM system
- Collaborate with sales and technical teams to escalate complex issues
- Meet key performance metrics including response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekday evenings and Saturdays