Job Description
Join our dynamic team at Apex Solutions Group, a rapidly growing customer experience leader! We're urgently hiring part-time Customer Service Specialists to support our expanding client base in Charlotte. This is a fantastic opportunity to build your career in a supportive environment with flexible hours and competitive pay. Immediate start available for qualified candidates!
As a key member of our customer success team, you'll be the first point of contact for our valued clients, delivering exceptional service that drives loyalty and satisfaction. We provide comprehensive training and a collaborative culture where your contributions make a real impact.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently using CRM tools
- Process orders, returns, and payment transactions while maintaining accuracy
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Document all interactions and maintain detailed customer records in Salesforce
- Identify upsell opportunities and contribute to team performance goals
- Adhere to company policies, security protocols, and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in call center or retail setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in a fast-paced environment with minimal supervision
- Reliable internet connection and quiet home office space for remote work
- Flexible availability including evenings, weekends, and holidays