Job Description
Join our dynamic team at KC Retail Solutions as a Part-Time Customer Service Specialist in Kansas City, MO! We're urgently seeking passionate individuals to deliver exceptional customer experiences while supporting our growing retail operations. This flexible role offers competitive pay, training, and the opportunity to work with a supportive team in a fast-paced environment. Immediate start available!
Why Apply? • Flexible scheduling • Paid training • Career growth opportunities • Employee discounts • Collaborative culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently while maintaining high customer satisfaction
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with sales and support teams to resolve escalated issues
- Update customer records and maintain detailed transaction logs
- Contribute to process improvement initiatives
- Uphold company standards for brand voice and service quality
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to multitask in a fast-paced retail environment
- Basic math skills for transaction processing
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset