Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences in our fast-paced Fort Worth office. This role offers flexible hours, competitive pay, and immediate start opportunities. If you're passionate about problem-solving and thrive in collaborative environments, we want you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Process transactions and ensure data accuracy
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends
- Reliable transportation to Fort Worth location