Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist in the heart of New York City! We're urgently seeking energetic professionals to deliver exceptional client experiences. This role offers flexible scheduling and immediate start dates, perfect for students or professionals seeking supplemental income. Enjoy competitive compensation and a dynamic work environment in one of NYC's most vibrant neighborhoods.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with support teams to resolve escalated issues
- Maintain accurate customer records in company databases
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly training sessions on product updates
- Support seasonal peak periods with extended availability
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid work authorization for US employment
- Basic knowledge of Microsoft Office Suite