Job Description
Join our dynamic Denver team as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our growing client base. This flexible opportunity offers 20-25 hours/week with competitive pay and immediate start date. Perfect for students, professionals seeking work-life balance, or career changers. Enjoy our modern downtown office, comprehensive training, and collaborative environment. Apply now to become part of a company that values your growth and contributions!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges accurately within SLA timelines
- Collaborate with sales and technical teams to escalate complex issues
- Document all interactions in Salesforce for quality assurance and reporting
- Identify upsell opportunities to enhance customer satisfaction and revenue
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently while collaborating with remote teams
- Strong problem-solving abilities with attention to detail
- Availability to work flexible shifts including evenings/weekends