Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in sunny San Jose! This flexible role offers 20-25 hours weekly with competitive pay and remote options. Perfect for students or professionals seeking work-life balance. You'll be the face of our brand, delivering exceptional support while growing your career in a tech-forward environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using CRM systems
- Collaborate with sales and tech teams to ensure seamless customer journeys
- Document interactions and maintain accurate case records
- Contribute to process improvement initiatives
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Flexible availability including weekends
- Bilingual English/Spanish highly valued