Job Description
Join our dynamic team at Urban Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced NYC environment. This immediate hire opportunity offers flexible scheduling and competitive compensation. Ideal for students, career changers, or those seeking supplemental income. No experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Process transactions and resolve billing discrepancies accurately
- Update customer records in CRM database with precision
- Collaborate with team to address escalated client concerns
- Adhere to company protocols while maintaining service standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to work independently and in team settings
- Flexible availability including weekends
- Customer-focused mindset with problem-solving aptitude
- Must pass background check