Job Description
Join our dynamic team at Global Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support to our growing client base. This immediate hire position offers flexible hours and competitive pay in a vibrant downtown Jacksonville environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions using CRM systems with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for response time and customer satisfaction
- Assist with onboarding new clients during peak seasons
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office and CRM software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and problem-solving abilities
- Passion for delivering outstanding customer experiences