Job Description
Join our dynamic Austin team as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support to our growing client base. This immediate hire position offers flexible hours and the opportunity to work with innovative technology in a collaborative environment. Perfect for students or professionals seeking supplemental income with rapid onboarding.
What We Offer:
- Competitive hourly pay plus performance incentives
- Flexible scheduling including evenings/weekends
- Comprehensive paid training
- Modern downtown workspace near public transit
- Immediate start date for qualified candidates
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders accurately
- Update CRM databases with detailed interaction records
- Collaborate with technical teams to escalate complex cases
- Maintain product knowledge through continuous learning
- Contribute to process improvement initiatives
- Support marketing campaigns with customer outreach
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Reliable transportation and consistent attendance
- Flexible availability including weekends
- Basic technical troubleshooting abilities