Job Description
Join Louisville Connect Solutions as a Part-Time Customer Service Specialist and start earning immediately! We're seeking energetic individuals to deliver exceptional support to our diverse client base. This flexible role offers competitive pay, training, and a dynamic team environment. Perfect for students, career-changers, or those seeking supplemental income. No weekends required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and technical issues using our proprietary CRM system
- Process transactions and maintain accurate client records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college coursework a plus)
- Minimum 6 months customer service experience
- Proficient with Microsoft Office Suite and CRM platforms
- Strong communication skills with clear articulation
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown office
- Flexible availability (evenings/weekends optional)