Job Description
Join Cleveland Connect Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic, customer-focused individuals to join our dynamic team in downtown Cleveland. This flexible role offers competitive pay and the opportunity to develop valuable skills in a supportive environment. Perfect for students, career changers, or anyone seeking supplemental income with immediate start dates. Enjoy a modern workspace with comprehensive training and opportunities for advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems and internal knowledge bases
- Process orders, returns, and exchanges accurately while maintaining customer satisfaction
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Document all interactions in compliance with company policies and data security standards
- Identify upsell opportunities to enhance customer experience and business revenue
- Participate in ongoing training to stay updated on products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a call center or retail environment
- Proficiency with Microsoft Office Suite and CRM software (Salesforce knowledge a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving abilities with a customer-first mindset
- Available to work evenings and weekends (20-25 hours/week)
- Must pass background check and drug screening