Job Description
Immediate Hire Opportunity! Join our award-winning customer service team at ConnectHub Solutions. We're seeking passionate individuals to deliver exceptional support experiences to our global client base. This flexible part-time role offers competitive pay and the chance to develop valuable communication skills in a dynamic environment.
What We Offer:
- Competitive hourly rate (£12-£16)
- Flexible scheduling (evenings/weekends available)
- Comprehensive paid training
- Career advancement opportunities
- Modern hybrid work options
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve technical issues and product concerns efficiently
- Process orders and update customer records accurately
- Collaborate with technical teams for complex escalations
- Maintain detailed case documentation in CRM systems
- Meet monthly performance metrics for resolution times
- Contribute to process improvement initiatives
Qualifications
- Previous customer service experience preferred but not required
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Comfortable working with diverse customer demographics
- Available for immediate start (within 3 days)
- Eligibility to work in the UK