Job Description
Join our dynamic team at Heartland Solutions Inc. as a Part-Time Customer Service Specialist! We're seeking motivated individuals to start immediately and deliver exceptional client experiences. This role offers flexible scheduling with evening and weekend availability, perfect for students or professionals seeking supplemental income. Enjoy a supportive environment where your contributions directly impact customer satisfaction and business growth. Comprehensive training provided – no prior experience necessary!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Identify opportunities to upsell products and services based on customer needs
- Meet and exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficient with Microsoft Office Suite and CRM software (Salesforce experience a plus)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving skills with a customer-first mindset
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with resilience in high-pressure situations