Job Description
Join our dynamic team at Coastal Connect Solutions and start your career immediately! We're seeking enthusiastic Part-Time Customer Service Specialists to deliver exceptional experiences at our Jacksonville headquarters. This is a perfect opportunity for flexible scheduling while gaining valuable experience in a fast-paced environment.
As a key member of our support team, you'll be the face of our brand, resolving inquiries with professionalism and efficiency. We offer competitive compensation, comprehensive training, and a supportive culture that values your growth. Apply now and join us within 48 hours!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing issues and service disruptions efficiently using CRM systems
- Process transactions and maintain accurate documentation in compliance with policies
- Collaborate with team members to ensure seamless customer handoffs
- Contribute to process improvement initiatives for enhanced service delivery
- Adhere to all company protocols and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving and conflict resolution abilities
- Excellent verbal and written communication skills
- Ability to work flexible shifts including evenings and weekends
- Valid Florida driver's license and reliable transportation