Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a flexible schedule in a modern downtown Indianapolis workspace while gaining valuable experience in client relations and problem-solving. This role offers competitive compensation and opportunities for professional growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM platform
- Collaborate with cross-functional teams to address complex customer needs
- Maintain detailed records of interactions and resolutions in our database
- Identify upsell opportunities and contribute to client retention strategies
- Participate in weekly training sessions to enhance product knowledge
- Support quality assurance initiatives through feedback collection
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or client-facing experience
- Proficiency with CRM software (Salesforce or HubSpot a plus)
- Strong problem-solving abilities and conflict resolution skills
- Exceptional written and verbal communication abilities
- Availability to work evenings and weekends (20-25 hours/week)
- Ability to multitask in a fast-paced environment
- Basic technical troubleshooting knowledge