Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at TechFlow Solutions in Charlotte, NC! We're seeking energetic professionals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a collaborative environment while making meaningful connections. Perfect for students or career changers seeking work-life balance. Apply today and become part of Charlotte's thriving tech scene!
Responsibilities
- Handle 20+ customer inquiries daily via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training sessions
- Support weekend rotational shifts
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM tools
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Basic technical troubleshooting knowledge
- Positive attitude with conflict resolution abilities