Job Description
Join our dynamic team at Southwest Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing operations in Albuquerque. This flexible role offers competitive pay, a supportive environment, and opportunities for growth. If you're passionate about helping others and thrive in fast-paced settings, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance client satisfaction
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset
- Valid driver's license for occasional client visits