Job Description
Join Coastal Commerce Solutions, a dynamic leader in Florida's thriving service sector, as a Part-Time Customer Experience Specialist. We're seeking passionate individuals to elevate our client interactions while enjoying flexible scheduling in Miami's vibrant business district. This role offers competitive compensation, growth opportunities, and the chance to make a tangible impact in a supportive team environment.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person channels
- Resolve inquiries and complaints efficiently using CRM systems
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to optimize service workflows
- Identify upsell opportunities while maintaining client trust
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Strong attention to detail and organizational abilities
- Spanish fluency highly advantageous