Job Description
Join Coastal Connect Solutions and become the face of exceptional customer experiences! We're seeking passionate individuals to deliver outstanding service to our diverse clientele in Virginia Beach. Whether you're seeking flexible part-time hours or a full-time career path, we offer competitive compensation, comprehensive training, and a supportive team environment. Full-time and part-time positions available with flexible scheduling. Enjoy our modern workspace near the oceanfront and opportunities for advancement within our growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precision
- Collaborate with team members to improve service protocols
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Availability to work weekends/evenings for full-time roles
- Positive attitude with resilience in high-volume situations
- Virginia Beach residency preferred for local service knowledge