Job Description
Join Texas Tech Solutions as a Customer Experience Specialist and be the heart of our client interactions! We're seeking passionate individuals to deliver exceptional service across our growing tech portfolio. This flexible role offers competitive pay, remote work options, and pathways to full-time advancement. Perfect for students, career changers, or those seeking work-life balance in Austin's thriving tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide step-by-step troubleshooting guidance
- Document interactions accurately in CRM systems and identify improvement opportunities
- Collaborate with technical teams to escalate complex issues efficiently
- Maintain product knowledge through continuous training modules
- Support customer retention programs and satisfaction initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving abilities
- Ability to work independently with minimal supervision
- Available to work 20-30 hours weekly with flexible scheduling
- Tech-savvy with quick learning curve for new platforms