Job Description
Join our dynamic team at San Antonio Business Solutions as a Customer Service Specialist. We're seeking passionate individuals to deliver exceptional support while advancing their careers in the heart of Texas. Enjoy competitive compensation, comprehensive training, and a collaborative environment where your growth matters.
Located in downtown San Antonio, our company offers hybrid flexibility and a commitment to work-life balance. Whether you're starting your career or seeking a new challenge, this role provides a clear path to advancement with competitive benefits including health insurance and retirement plans.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and service issues using CRM systems and escalation protocols
- Collaborate with sales and technical teams to deliver seamless customer experiences
- Maintain detailed customer records and document all interactions in Salesforce
- Identify upsell opportunities and contribute to monthly revenue targets
- Participate in weekly training sessions to stay updated on products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficient in CRM software (Salesforce) and Microsoft Office Suite
- Strong problem-solving skills with ability to de-escalate complex situations
- Bilingual (English/Spanish) certification highly valued
- Excellent communication skills with clear articulation and empathy
- Ability to work flexible hours including weekends and holidays