Job Description
Join our award-winning team at Innovate Solutions Inc. and transform how businesses connect with customers! We're seeking a dynamic Customer Experience Specialist to deliver exceptional service in our Raleigh hub. This flexible part-time role offers hybrid work options and competitive benefits, perfect for professionals seeking work-life balance without compromising impact. Join us in shaping the future of customer-centric solutions!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues and process orders using Salesforce and Zendesk platforms
- Collaborate with cross-functional teams to improve service workflows
- Document interactions and identify process improvement opportunities
- Contribute to team training initiatives and knowledge base updates
- Maintain detailed records of customer interactions in CRM systems
- Support seasonal peaks with flexible scheduling (15-25 hours/week)
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in SaaS or tech industry
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Available for evenings/weekend shifts (3-5 days/week)
- Positive attitude and problem-solving mindset
- Valid NC driver's license (occasional onsite meetings required)