Job Description
Join our dynamic team at Innovate Solutions Group as a Customer Experience Specialist in Oklahoma City! We're seeking passionate individuals to deliver exceptional service while supporting our clients' digital transformation journey. This flexible role offers part-time hours with competitive pay and growth opportunities. Enjoy a modern, collaborative environment where your contributions directly impact customer satisfaction and business success. Perfect for students, career changers, or professionals seeking work-life balance without compromising impact.
Responsibilities
- Deliver personalized customer support across multiple digital platforms
- Resolve inquiries with empathy and efficiency while maintaining service SLAs
- Collaborate with cross-functional teams to improve customer journeys
- Document interactions and identify process improvement opportunities
- Assist in developing customer training materials and FAQs
- Monitor customer feedback channels and escalate critical issues
- Support seasonal peak demand periods with flexible scheduling
Qualifications
- 1+ years in customer service or related experience
- Proficiency with CRM systems (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Comfortable with technology and quick learning curve
- Valid US work authorization and reliable transportation
- Availability to work evenings/weekends (15-25 hrs/week)