Job Description
Join Wichita's premier service provider as a Customer Service Representative! We're seeking dynamic individuals to deliver exceptional experiences for our growing client base. Enjoy flexible scheduling, competitive compensation, and a supportive team environment. Perfect for students, parents, or professionals seeking work-life balance. Advance your career while making a real impact in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset and attention to detail
- Positive attitude and team-oriented approach