Job Description
Join our dynamic team at Pinecrest Solutions Inc. as a Part-Time Customer Service Specialist in Charlotte, NC. We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing operations. This flexible role offers remote-friendly options with competitive compensation and growth opportunities within a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions and update CRM systems accurately
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings
- Meet performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software and ticketing systems
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Strong organizational skills and attention to detail
- Available 20-25 hours/week including weekend shifts
- Basic knowledge of Microsoft Office suite