Job Description
Join our dynamic team at Innovate Solutions NC as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences to our growing client base in Raleigh's thriving tech and research hub. This flexible role offers competitive pay, professional development opportunities, and a collaborative work environment perfect for students or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical support issues for SaaS products using ticketing systems
- Document interactions and maintain accurate customer records in CRM platforms
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or technical support experience
- Proficiency with Microsoft Office and CRM software (Salesforce preferred)
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work flexible hours including evenings/weekends
- Basic understanding of cloud computing concepts