Job Description
Join Coastal Connect Solutions, Virginia Beach's premier customer experience innovator! We're seeking dynamic Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a vibrant team culture while making meaningful impacts in our community.
Why Work With Us?
• Flexible 20-30 hour/week schedules
• Paid training and career advancement paths
• Modern workspace with ocean views
• Comprehensive employee discounts
• Health benefits eligibility for part-timers
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing inquiries and technical support issues with first-call resolution
- Update CRM systems with accurate customer data and case notes
- Collaborate with team members to escalate complex issues
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly performance improvement sessions
- Support seasonal promotions and product launches
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficiency with CRM platforms (Salesforce/Zoho)
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Virginia Beach residency required
- Valid driver's license (for occasional off-site duties)