Job Description
Join Sacramento's leading community health organization as a Part-Time Customer Service Specialist. We're seeking empathetic professionals to support patients navigating healthcare services with compassion and efficiency. This flexible role (20-25 hours/week) offers competitive pay, comprehensive training, and the opportunity to make a tangible impact on local wellness initiatives. Our modern downtown facility features collaborative workspaces and a supportive team culture prioritizing work-life balance.
Why Join Us?
- Flexible scheduling options including evenings/weekends
- Health insurance eligibility for part-time staff
- Professional development stipend
- Collaborative, mission-driven environment
Responsibilities
- Provide exceptional patient support via phone, email, and in-person inquiries
- Accurately schedule appointments and maintain electronic health records
- Resolve billing and insurance concerns with empathy and precision
- Coordinate with clinical teams to ensure seamless patient care transitions
- Assist with community outreach initiatives and health education programs
- Maintain HIPAA compliance and strict confidentiality standards
- Contribute to process improvement initiatives for patient experience
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service experience in healthcare setting
- Proficiency with EHR systems (Epic experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced clinical environment
- Basic medical terminology knowledge
- Valid California driver's license for occasional off-site duties
- Spanish bilingual skills highly desirable