Job Description
Join our award-winning healthcare team as a Full-Time Evening Receptionist at Durham Wellness Center. Be the first point of contact for our diverse patient population during our busiest evening hours. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your administrative expertise directly impacts patient experiences. If you thrive in fast-paced settings and possess exceptional communication skills, this is your opportunity to shine in a role with growth potential.
Responsibilities
- Manage high-volume patient check-ins and check-outs during evening hours (3 PM - 11 PM)
- Schedule appointments, verify insurance, and maintain accurate patient records
- Coordinate with medical staff to ensure seamless patient flow and wait times
- Handle multi-line phone systems, triage calls, and route inquiries appropriately
- Process payments and manage daily financial transactions
- Assist with inventory management and office supply procurement
- Maintain HIPAA compliance and confidentiality standards
Qualifications
- Minimum 2 years receptionist or front-desk experience in healthcare setting
- Proficiency in medical software (Epic, NextGen) and Microsoft Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in high-pressure environments with composure
- Valid North Carolina driver's license and reliable transportation
- Flexibility to cover occasional weekend shifts as needed
- CPR/BLS certification preferred (training available)