Job Description
Join our dynamic team at San Antonio Solutions Group as a Part-Time Customer Service Specialist. This flexible role offers the perfect opportunity for work-life balance while making a meaningful impact. We provide comprehensive training and a supportive environment where your skills can thrive. Exceptional performers may be considered for full-time advancement with benefits!
Why join us? Enjoy competitive pay, flexible scheduling including evenings/weekends, and opportunities for professional growth. We value our employees and offer a positive, collaborative culture focused on customer excellence.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to ensure consistent service delivery standards
- Meet performance metrics including response time and customer satisfaction targets
- Identify upsell opportunities and cross-reference customer needs with company offerings
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months of customer service experience in a BPO or retail setting
- Strong communication skills with clear articulation in English/Spanish
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment while maintaining composure
- Flexible availability including evenings and weekends
- Valid Texas ID and reliable transportation
- Pass background check and drug screening