Job Description
Join Coastal Solutions Group in Jacksonville, FL as a Part-Time Customer Service Specialist and become the face of our growing team! We're seeking energetic professionals to deliver exceptional customer experiences while supporting our dynamic operations. This flexible position offers 20-25 hours/week with competitive pay and a vibrant downtown work environment. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a supportive culture with growth opportunities and comprehensive training.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction scores
- Process transactions and maintain accurate customer records in CRM systems
- Collaborate with sales team to identify upselling opportunities
- Participate in ongoing product training to maintain expertise
- Contribute to team performance metrics and service quality initiatives
- Assist with inventory management and basic administrative tasks
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills
- Ability to work flexible hours including evenings and weekends
- Positive attitude with passion for customer satisfaction
- Valid Florida driver's license (for occasional off-site duties)