Job Description
Are you a people-oriented professional seeking a rewarding part-time opportunity in the heart of Kansas City? At KC Digital Services, we are committed to delivering exceptional client experiences, and we need a dedicated individual to join our growing team.
As a Part-Time Customer Service Representative, you will serve as the face of our brand, assisting customers with inquiries and resolving issues efficiently. We value flexibility, integrity, and a proactive attitude, making this an ideal role for students or those seeking work-life balance.
Why Join Our Team?
- Flexible scheduling to fit your lifestyle.
- Competitive hourly wage with performance bonuses.
- Opportunity for professional growth within a dynamic tech environment.
- Modern office amenities and a collaborative culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with empathy and effective problem-solving skills.
- Document all customer interactions and account updates accurately in our CRM system.
- Collaborate with the sales and technical support teams to ensure seamless service delivery.
- Identify opportunities to improve the customer experience and suggest process enhancements.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Proven experience in customer service or a related field is a plus.
- Excellent verbal and written communication skills.
- Proficiency with computers and basic software applications (MS Office Suite).
- Ability to work independently and manage time effectively.
- Must be authorized to work in the United States.