Job Description
Join our dynamic team at Coastal Connect Solutions! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional support to our growing client base in Virginia Beach. This is a fantastic opportunity for flexible hours while making a real impact. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities during customer interactions
- Maintain detailed knowledge of company products/services
- Meet daily performance metrics and quality standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends
- Positive attitude with customer-first mindset