Job Description
Join our dynamic team at TechFlow Solutions as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to provide exceptional support to our tech-savvy clients in San Jose. This role offers flexible hours and immediate start for those ready to make an impact. Enjoy a collaborative environment with growth opportunities in a leading tech support company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and exchanges accurately using CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities to enhance client experience
- Adhere to strict SLA and quality assurance standards
- Participate in weekly training sessions on new products
Qualifications
- 1+ years customer service experience in tech industry
- Proficient in CRM platforms (Salesforce preferred)
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (20-30 hrs/week)
- High school diploma or equivalent required