Job Description
Join our dynamic team at Milwaukee Community Services as we urgently seek passionate Part-Time Customer Service Specialists! This is an immediate opportunity to make a direct impact while gaining valuable experience in a supportive environment. We offer competitive pay, flexible scheduling, and a chance to grow your career with a mission-driven organization.
As a key member of our customer experience team, you'll be the first point of contact for community members seeking assistance. Your role will involve resolving inquiries efficiently, building relationships, and ensuring every interaction reflects our commitment to excellence. If you're a motivated individual with strong communication skills and a desire to serve your community, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records using our CRM system
- Resolve customer complaints by identifying solutions and coordinating with team leads
- Provide information about community programs and services
- Collaborate with cross-functional teams to ensure seamless service delivery
- Assist with administrative tasks including data entry and report generation
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or retail experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and customer service software
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Positive attitude and commitment to community service values