Job Description
Join our dynamic team at Frontier Communications as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our valued customers in Colorado Springs. This flexible role offers competitive pay and the opportunity to make a real impact in a fast-paced telecommunications environment. If you're passionate about problem-solving and thrive in customer-facing roles, apply today!
Responsibilities
- Resolve customer inquiries regarding billing, service, and technical issues
- Process orders and service modifications accurately
- Document all interactions in our CRM system
- Upsell products and services based on customer needs
- Collaborate with technical teams for complex troubleshooting
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings/weekends (flexible schedule)
- Proficient with CRM software and Microsoft Office
- Must pass background check and drug screen