Job Description
Join our dynamic team at NexGen Solutions as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic individuals to deliver exceptional support to our growing client base in Columbus. Enjoy flexible hours, competitive pay, and a supportive environment where your contributions are valued from day one. Perfect for students, career changers, or those seeking supplemental income.
As a key member of our client success team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide comprehensive training and foster a collaborative culture focused on growth and recognition. Start your new role quickly and join a company committed to employee development and community impact.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and product questions using our proprietary support systems
- Document interactions accurately in CRM software and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify upsell opportunities and cross-reference client needs with service packages
- Participate in weekly training sessions to enhance product knowledge and service skills
- Maintain 95% customer satisfaction score through personalized support solutions
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or call center experience
- Proficient with Microsoft Office Suite and CRM software (training provided)
- Exceptional verbal communication and active listening skills
- Ability to multitask effectively in a fast-paced environment
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including evenings and weekends
- Valid US work authorization and reliable transportation