Job Description
Join our dynamic team at Nexus Solutions Group as a Part-Time Customer Service Specialist in Charlotte, NC! We're seeking motivated individuals to deliver exceptional support to our clients in a fast-paced environment. This immediate hire opportunity offers flexible hours and competitive compensation. If you thrive in customer-facing roles and want to make an immediate impact, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product support to ensure customer satisfaction
- Document interactions and maintain accurate records in our CRM system
- Collaborate with team members to escalate complex issues and find solutions
- Process orders, returns, and exchanges according to company policies
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Excellent verbal and written communication skills
- Proficient in CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work evenings and weekends (20-25 hours/week)