Job Description
Join our dynamic team at ConnectSphere Solutions as a Part-Time Customer Service Specialist. We're seeking motivated individuals to deliver exceptional support to our growing client base. This immediate hire role offers flexible hours and the opportunity to make a real impact in a fast-paced tech environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with technical teams to escalate complex issues
- Maintain positive brand reputation through consistent service excellence
- Contribute to process improvement initiatives
Qualifications
- Proven customer service experience in tech or retail environments
- Exceptional written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced digital workspace
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- UK work authorization and right to work in the UK