Job Description
Join our dynamic team at Midwest Solutions Group as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences while supporting our growing Kansas City operations. This flexible role offers competitive pay, comprehensive training, and opportunities for professional growth within a supportive environment. Perfect for students, career-changers, or those seeking work-life balance. Apply today to become part of our mission to redefine client satisfaction in the heart of Missouri!
Responsibilities
- Handle inbound/outbound client inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns and process transactions using CRM software
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate client records in Salesforce
- Contribute to process improvement initiatives to enhance customer experience
- Support marketing campaigns through client outreach and data collection
- Participate in bi-weekly training sessions to refine service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with empathetic approach
- Ability to multitask and prioritize in dynamic settings
- Strong problem-solving abilities with attention to detail
- Availability for flexible shifts including evenings and weekends
- Positive attitude and commitment to teamwork