Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional client experiences in our fast-paced Jacksonville office. Perfect for students, career changers, or those seeking flexible hours. Enjoy competitive pay, comprehensive training, and a supportive work environment. Immediate positions available with evening/weekend shifts.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues using CRM systems and knowledge bases
- Process transactions and maintain accurate documentation
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities and contribute to revenue goals
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and multitasking abilities
- Positive attitude with service-oriented mindset