Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Pittsburgh! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and opportunities for growth in a tech-forward environment. Perfect for students or professionals seeking work-life balance.
Our ideal candidate thrives in fast-paced settings and values customer satisfaction above all. Training provided – no prior tech experience required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with patience and clarity
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex solutions
- Maintain positive brand reputation through exceptional service
- Meet daily performance metrics
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong problem-solving abilities
- Excellent communication skills
- Proficient with basic software applications
- Ability to work independently
- Flexible availability (evenings/weekends required)
- Valid US work authorization