Job Description
Join Omaha Connect Solutions as a Part-Time Customer Service Specialist and become the face of our growing tech support team! We're seeking passionate individuals to deliver exceptional remote customer experiences while enjoying flexible scheduling. This role offers competitive pay, comprehensive training, and the opportunity to work with cutting-edge technology—all while maintaining work-life balance. Perfect for students, professionals seeking supplemental income, or career changers exploring the tech sector.
Responsibilities
- Provide technical support and troubleshooting via phone, chat, and email for residential and small business clients
- Document customer interactions and resolutions in CRM systems with precision
- Collaborate with Tier-2 engineers to resolve complex technical escalations
- Maintain detailed knowledge of internet services, security protocols, and smart home devices
- Meet weekly performance metrics for resolution rates and customer satisfaction scores
- Participate in bi-weekly training sessions on new technologies and service updates
Qualifications
- High school diploma or equivalent; college coursework in IT or communications preferred
- 6+ months of customer service or technical support experience
- Proficiency with Windows/macOS operating systems and basic networking concepts
- Exceptional communication skills with ability to simplify technical concepts
- Strong problem-solving abilities and patience when handling customer inquiries
- Availability to work evenings and weekends (20-25 hours/week)
- CompTIA A+ certification or equivalent technical training a plus